Lunch 12.00 to 15.00* (Tue to Fri) :: Dinner 18.00 to 22.00* (Tue to Sat) | Lunch 12.00 - 15.30* (Sat & Sun) :: Dinner 18.00 - 21.30* (Sun) | *Last order
Tuesday to Friday
12.00 : 15.00* | 18.00 : 22.00* (*Last order)
Saturday & Sunday
12.00 : 15.30* | 18.00 : 22.00* (*Last order)

LA FAMIGLIA

Booking & Cancellation Policy

Opening Times:

We are open Tuesday to Sunday for lunch and dinner and our opening times*** are:

Monday Closed all day

Tuesday to Friday

Lunch: 12 noon – 4.30pm** (last order at 3pm*)
Dinner: 6pm – midnight** (last order at 10pm*)

Saturday & Sunday

Lunch: 12 noon – 5pm** (last order at 3.30pm*)
Saturday Dinner: 6pm – midnight** (last order at 10pm*)
Sunday Dinner: 6pm – 11pm** (last order at 9.30pm*)

*** Opening hours may be subject to change at short notice and at the restaurant discretion.
** All bookings are required to vacate the restaurant by the time displayed. Please keep quiet when leaving these premises and avoid disturbing local residents.
* We respectfully ask that late bookings are ready to be seated 15 minutes prior to the last order time.

Please note:
Bookings of 1 guest are for 1 hour 30 minutes
Bookings of 2 to 6 guests are for 2 hours
Bookings of 7+ guests are for 3 hours

Reservations:

Our telephone lines are open Tuesday to Saturday from 10am till 10pm, Sunday from 10am to 9.30pm.
Book online for up to 6 people. When making a request for a reservation, a credit card is required to secure the table.
If La Famiglia confirms the reservation this booking is conditional on the client supplying credit card details and the authority for charges to be deducted on the payment terms outlined in the Cancellation Policy.
If credit card details and payment authority is not given to La Famiglia by the client then subject to any outstanding obligation due to the restaurant from the client the reservation will cease to be of effect.
The booking that are the subject of the provisional reservation will be released without any further notification to the Client.

Amendments to your booking:

Should your details be incorrect on your confirmation email or require amendment, please advise the reservations team at your earliest convenience by email at reservations @ lafamiglia.co.uk.
If you do wish to amend your booking details, changes must be advised at least 48 hours in advance and are subject to availability. We will reconfirm with you if we can accommodate your changes.

Table request and terrace seating:

Kindly note your reservation has been made for our restaurant and not for a particular area.
We cannot guarantee a specific table but of course will always do our best to accommodate requests.
Request always remain subject to availability and at the restaurant’s discretion and if this is not possible, we appreciate your patience and understanding.
If you insist on seating in a specific location management reserve the right to refuse admission.
Opening of the terrace and roof is weather dependent and at the sole discretion of the restaurant.
The terrace is covered and heated for winter.

Dietary Requirements:

It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately.
If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.
Whilst every effort is made to minimise cross-contamination our dishes are prepared in environments where allergens are present and this means we may not be able to guarantee that items will not contain traces of a specific allergen.

Arrival:

We are only able to accommodate so many guests within each quarter of an hour period and to ensure that you receive the best level of service from us we do ask that once you have secured a reservation at a particular time that you adhere to that time.
Should you arrive after your booking time; we may need to hold you back to a later time to ensure the best possible level of service to all our guests.
However, should you arrive more than 15 minutes after your booking time without forewarning, then you may lose your table to another group.

Cancellation Policy:

At La Famiglia, we are committed to providing an exceptional dining experience for all our guests. Given the limited seating available and our dedication to excellent service, the following cancellation policy is essential for our operations:

  1. Notification of Cancellation or Changes: It is required that you notify La Famiglia of any cancellation or changes to the number of guests at least 48 hours prior to your reservation. This notice helps us manage our resources efficiently.
  2. Cancellation Fee: A non-refundable cancellation fee of £50 per person will be charged for any booking that is cancelled or for any reduction in the number of guests without at least 48 hours’ prior notice. This fee covers the costs incurred in preparation for your booking, including staffing, food, and the potential loss of revenue from other bookings.
  3. No-Show Fee: A non-refundable no-show fee of £50 per person will be charged for bookings where guests fail to arrive without any prior notice.
  4. Acceptance of Terms: By making a reservation at La Famiglia, you acknowledge and agree to these terms. Our team is available to assist with any changes or questions regarding your booking.
  5. Policy Modifications: La Famiglia may modify this policy as necessary, and any changes will be communicated through our standard channels.

We appreciate your understanding and cooperation, which enables us to maintain the highest standards of service and dining experience for all our guests. Should you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact us at reservations @ lafamiglia.co.uk

Large Tables: 

Reservations for Large Groups (More than 6 Guests):

  • Advance Booking: We strongly recommend that large groups consisting of more than 6 guests make reservations in advance. This can be conveniently done by visiting our website and completing the booking form on our live system. Please note that we do not accept bookings for large parties via email or telephone.
  • Limited Availability: Our ability to accommodate large groups is subject to limited availability. We are unable to join tables together for larger parties, and multiple bookings for the same group will not be honored to ensure fairness to all our guests.
  • Deposit Requirement: For large group reservations, we may require a non-refundable deposit as a commitment to your booking. This policy is in place due to the exclusive reservation of a larger table, which makes it unavailable for other customers. The deposit ensures that we can manage our seating arrangements efficiently and fairly, providing the best possible service to all our guests.
  • Past Experiences: Unfortunately, we have faced situations where reserved tables for large parties remained unoccupied, impacting our ability to serve other diners. The deposit policy helps us manage our seating efficiently and fairly.

Deposit Payment and Policy:

  • Payment Methods: Deposits can be paid via bank transfer, paylink, or with a credit or debit card. Card payments must be processed through our chip and pin machine with adequate authorization.
  • Non-Refundable: Please be aware that deposits are non-refundable in the event of a cancellation or no-show on the day of the booking.
  • Redeemable Deposits: All deposits will be fully redeemable against your food and drink purchases.

We appreciate your understanding and cooperation with these policies, which are designed to ensure that we can continue to offer exceptional service to all our guests. If you have any questions or require assistance with your reservation, please do not hesitate to reach out to our team.

Advance payments:

To ensure the security and efficiency of transactions for both our customers and our business, we have made some changes to the accepted methods of payment.

  1. Advance Card Payments: Please be advised that we are currently unable to accept advance card payments. We are exploring options to facilitate this in the future and will keep you updated on any developments.
  2. Cheque Payments: We no longer accept payment by cheque. This decision has been made to streamline our payment processes and align with current best practices.
  3. Cash Payments: We continue to accept cash payments and are committed to providing the utmost convenience and flexibility to our customers who prefer this method.
  4. Credit and Debit Card Payments: For those opting to pay via credit or debit card, we require that the card be swiped through our chip and pin machine. This process ensures that adequate authorization is obtained for each transaction, thereby enhancing the security of your payment.

We appreciate your understanding and cooperation as we implement these changes. Our goal is to provide a smooth and secure payment experience for all our customers.

Should you have any questions or concerns regarding these updates or need assistance with alternative payment arrangements, please do not hesitate to contact us at reservations@lafamiglia.co.uk

Vouchers:

We are delighted that you have chosen La Famiglia for your dining experience. If you plan to use a prepaid voucher for your reservation, we kindly ask you to observe the following guidelines to ensure a seamless and enjoyable experience:

  1. Informing Reservations: When making your booking, please inform our reservations team that you will be using a prepaid voucher. This allows us to prepare for your visit accordingly.
  2. Voucher Number: You will be required to provide the unique number of your voucher. This is essential for us to validate and process your booking effectively.
  3. Validity Period: Our vouchers are valid for 12 months from the date of purchase. It is important that your booking and dining experience are both completed before the expiry date. Vouchers not used within this period will unfortunately be considered invalid, and La Famiglia cannot accept any liability in such cases.
  4. Presentation of Voucher: Upon arrival at the restaurant, please present the original voucher to your host or hostess. This voucher serves as your form of payment. We regret that we cannot accept photocopies or digital copies.
  5. Lost or Stolen Vouchers: Please note that lost, stolen, or non-presented vouchers cannot be replaced or reprinted. It is crucial to keep your voucher safe and bring it on the day of your reservation.
  6. Alternative Payment: In the event that the original voucher cannot be presented upon arrival, we will require that your bill be settled using an alternative method of payment.
  7. Voucher Terms: Each voucher can only be redeemed once, is not exchangeable for cash, and is non-transferable and non-refundable.
  8. Cancellation Policy: If a reservation is cancelled within 48 hours of the scheduled time or in the case of a no-show, the voucher will be rendered null and void.

We thank you for your attention to these guidelines and look forward to providing you with an exceptional dining experience. Should you have any questions or require further assistance, please do not hesitate to contact our reservations team.

Dog-Friendly Policy:

At La Famiglia, we understand that dogs are more than just pets; they are family. We are delighted to welcome well-behaved dogs to our establishment under the following guidelines to ensure a comfortable and enjoyable experience for all our guests:

  1. Leash Policy: All dogs must be kept on a leash at all times while on the premises. This is to ensure the safety and comfort of all guests and staff.
  2. Behavior Expectations: Owners are responsible for their dog’s behavior. Dogs should be well-behaved and not disruptive to other guests. Aggressive or excessively noisy behavior will not be tolerated, and owners may be asked to remove their dog from the premises if such behavior occurs.
  3. Clean-Up Responsibility: Owners must clean up after their dogs. Please ensure you have the necessary supplies to do so.
  4. Health and Safety: Dogs should be healthy and up-to-date with vaccinations. We reserve the right to refuse entry to any dog that appears to be unwell or pose a health risk.
  5. Number of Dogs: A maximum of 3 dogs per guest/group is allowed.
  6. Service Animals: Service animals are always welcome and are not subject to the above restrictions.

We believe that including dogs in your visit can enhance your experience at our establishment, and we strive to make this possible in a way that respects the comfort and safety of all our guests.

Please note that dog owners are liable for any damage or injury caused by their dogs.

Thank you for your cooperation and understanding. We look forward to welcoming you and your furry friend!

For any questions or concerns regarding our dog-friendly policy, please contact us at reservations@lafamiglia.co.uk

Smoking:

Please be aware that in compliance with legal regulations, smoking is strictly prohibited on all areas of our premises, including both inside the building and on the terrace. This policy is in place to ensure the health and comfort of all our guests and staff.

We kindly ask all patrons to adhere to this policy. Failure to do so may result in necessary actions to maintain a safe and welcoming environment for everyone.

Thank you for your understanding and cooperation in helping us maintain a smoke-free establishment.

For any inquiries or further information regarding this policy, please feel free to contact us at reservations@lafamiglia.co.uk

Guest WiFi:

By accessing the wireless network, you acknowledge that you’re of legal age, you have read and understood and agree to be bound this agreement. You agree not to use the wireless network for any purpose that is unlawful and take full responsibility of your acts. The wireless network is provided “as is” without warranties of any kind, either expressed or implied.

We look forward to welcoming you soon!

 

LA FAMIGLIA

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